1. What kind of products do you offer?
We offer a wide range of Christian-themed gifts, including Bibles, devotionals, apparel, home décor, jewelry, and accessories. All items are designed to inspire faith and spirituality.
2. How do I place an order?
Simply browse our collections, select the items you want, add them to your cart, and proceed to checkout. You’ll be guided through the payment process to complete your order.
3. What payment methods do you accept?
We accept various payment methods, including mobile money, credit/debit cards, and bank transfers. All payments are securely processed.
4. Do you ship internationally?
Currently, we only offer shipping within Uganda. However, we are working on expanding our delivery options in the future.
5. How long does delivery take?
Delivery within Uganda typically takes 3-5 business days. Delivery times may vary depending on your location and order volume, especially during peak seasons.
6. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with tracking details to monitor the delivery status of your package.
7. What is your return policy?
We accept returns for defective or incorrect items within 7 days of delivery. Items must be in their original packaging and unused. Personalized items are non-returnable unless they are faulty.
8. How do I return an item?
To initiate a return, contact our customer service team at [insert email/phone number] with your order details and the reason for return. We’ll provide further instructions for processing the return.
9. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process.
10. Can I personalize my order?
Yes, we offer personalization options on select items, such as Bibles, journals, and plaques. Personalized items may take longer to process and are non-refundable.
11. What if I receive a damaged item?
If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation.
12. How can I contact customer support?
You can reach our customer support team via email at [insert email address] or by phone at [insert phone number]. We are available Monday to Friday from 9 AM to 5 PM.
13. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
14. Can I cancel or change my order?
Once an order is placed, we begin processing it immediately. If you need to make changes or cancel an order, please contact us as soon as possible, and we’ll do our best to accommodate your request.
15. Is my personal information secure?
Yes, we value your privacy and security. All personal and payment information is encrypted and securely processed according to industry standards.