Deliveries Policy
Deliveries Policy
1. General Information
We deliver to all regions within Uganda. All orders are processed and shipped within 1-2 business days after payment is confirmed. Please ensure that your delivery information is accurate to avoid delays.
2. Delivery Time
Delivery times typically range from 3 to 5 business days for most locations within Uganda. For more remote areas, delivery may take up to 7 business days. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or transportation delays.
3. Shipping Fees
Delivery fees are calculated based on your location and will be displayed at checkout. In some cases, promotional free shipping offers may apply, and these will be clearly indicated.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery.
5. Missed Deliveries
If you are not available to receive your order at the provided address, the courier may attempt a second delivery or leave a notice with instructions for re-scheduling. Additional fees may apply for re-delivery.
6. Damaged or Lost Items
We take care in packaging and delivering your items. If your order arrives damaged or is lost during delivery, please contact us immediately at [insert contact email/phone number] with your order details. We will investigate and offer a replacement or refund as needed.
7. Change of Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but if the order has already been shipped, changes cannot be made.
8. International Shipping
At this time, we only ship within Uganda. We are working on expanding our delivery services to other countries in the future.
9. Delivery Issues
For any delivery issues, delays, or concerns, please contact our customer service team at [insert contact email/phone number]. We are committed to ensuring your order is delivered on time and in good condition.